Refund Policy

1. Overview

This Refund Policy applies to all advisory services and BPO consulting engagements purchased from CareDesk Consultants LLC. By purchasing any service, you agree to the terms set out in this policy. This policy forms part of our overall Terms of Service.

Because our services are professional advisory and consulting services — not physical products — refund eligibility is determined by how much time has passed since purchase and how much service has been rendered. The following timeline governs all refund requests.

2. Refund Timeline at a Glance

3. Full Refund — Within 5 Days of Purchase

You are entitled to a full refund of the service fee if you submit your refund request within five (5) calendar days of the date of purchase, subject to the following conditions:

• No substantive advisory work has commenced on your engagement. "Substantive work" includes, but is not limited to: initial strategy sessions held, documents reviewed, GSA proposals drafted, compliance audits initiated, or BPO team onboarding begun.
• The client acknowledges and agrees that payment processing fees and convenience fees charged by the payment gateway or processor (e.g., credit card fees, bank transfer fees, platform transaction fees) are non-refundable and will be deducted from the refund amount. These fees are retained directly by the payment processor and are not recoverable by CareDesk Consultants LLC.

If advisory work has already commenced within the 5-day window, CareDesk reserves the right to apply a partial refund proportionate to the work already delivered, in place of the full refund.

To request a full refund, contact us at team@caredeskconsultants.com within five (5) days of your purchase date, referencing your invoice number and the reason for cancellation.

4. Partial Refund — Days 6 Through 30

If you request a refund between six (6) and thirty (30) calendar days after the date of purchase, you are entitled to a partial refund of 50% of the total service fee paid.

The retained 50% reflects:

• Advisory time and professional resources already allocated to your engagement
• Administrative and onboarding work completed prior to cancellation
• Third-party platform costs or setup costs incurred on your behalf
• Opportunity cost of resource allocation that cannot be reassigned retroactively

The 50% partial refund is a flat amount and is not subject to further negotiation based on the perceived volume of work delivered. By purchasing our services, you acknowledge this partial refund structure.

5. No Refund — After 30 Days

After thirty (30) calendar days from the date of purchase, no refund will be issued. By this point, advisory work, resource deployment, and ongoing engagement commitments are considered to have been substantially delivered. Monthly recurring fees (such as our compliance management retainer) are non-refundable once the billing period for which they were charged has commenced.

If you have concerns about the quality or delivery of services beyond the 30-day window, we encourage you to contact us. We will review the situation in good faith and, where appropriate, may offer service credits or other remedies at our sole discretion — though we are not obligated to do so.

6. Non-Refundable Services and Circumstances

The following are not eligible for refund under any circumstances:

• Fees paid for services that have been substantially or fully delivered
• Monthly retainer fees for billing periods that have already commenced
• Fees for completed consultation sessions, strategy calls, or document reviews
• Any service where the client has received a GSA Schedule award, compliance clearance, or other documented outcome as a result of CareDesk's work
• Refund requests made after 30 calendar days from purchase
• Situations where the client has breached these Terms of Service or provided false information
• Dissatisfaction based solely on the outcome of a government agency decision (e.g., GSA contract not awarded) — CareDesk charges for advisory services, not contract guarantees

7. How to Request a Refund

To initiate a refund request, please follow these steps:

• Step 1: Email team@caredeskconsultants.com with the subject line: "Refund Request — [Your Name / Company]"
• Step 2: Include your invoice number, the date of purchase, the service purchased, and the reason for your cancellation request.
• Step 3: Our team will review your request and respond within 3 business days to confirm eligibility and the refund amount.
• Step 4: Approved refunds will be processed within 7–10 business days to the original payment method used at the time of purchase.

8. Refund Processing

Approved refunds are returned to the original payment method. Processing times may vary depending on your bank or payment provider — typically 5–10 business days after CareDesk initiates the refund. CareDesk is not responsible for delays caused by financial institutions or payment processors.

Refunds are issued in U.S. Dollars (USD). CareDesk is not responsible for currency conversion differences if you paid in a currency other than USD.

9. Disputes

We strongly encourage clients to contact us directly before initiating any payment dispute or chargeback with their bank or card issuer. Chargebacks initiated without first contacting CareDesk may result in suspension of services, and we reserve the right to contest chargebacks that do not comply with this Refund Policy. Chargebacks initiated in bad faith may result in collection of the disputed amount plus any associated dispute fees.

10. Changes to This Policy

CareDesk Consultants LLC reserves the right to update this Refund Policy at any time. The most current version will always be posted on this page with the "Last Updated" date. Changes do not apply retroactively to services already purchased prior to the update.

11. Contact Us

For any refund requests, billing questions, or concerns, please reach out to us directly:

• Email: team@caredeskconsultants.com
• Phone: +1 747-221-7353
• Address: CareDesk Consultants LLC, Sherman Oaks, CA 91403, United States
• Response Time: Within 3 business days