Privacy Policy

1. Who We Are

CareDesk Consultants LLC ("CareDesk," "we," "us," or "our") is a privately held advisory and consultancy firm headquartered in Sherman Oaks, California 91403. We provide GSA Schedule advisory services and enterprise Business Process Outsourcing (BPO) consulting to private-sector businesses. We do not hold federal contracts, we are not an agent or representative of any government body, and we do not execute contracts on our clients' behalf.

This Privacy Policy explains what personal information we collect when you visit our website at caredeskconsultants.com, contact us, or engage our services — and how we use, store, and protect that information.

2. Information We Collect

2.1 Information You Provide Directly

When you submit a contact form, request a consultation, or apply for a career opportunity, we may collect:

• Full name
• Business name and job title
• Email address
• Phone number
• Message content and any documents you voluntarily attach
• Service interests or enquiry details

2.2 Information Collected Automatically

When you visit our website, our hosting provider and analytics tools may automatically collect:

• IP address and general geographic location (city/region level)
• Browser type and version
• Pages visited and time spent on each page
• Referring website or search query
• Device type (desktop, mobile, tablet)

2.3 Cookies

Our website uses minimal cookies — primarily functional cookies required for the site to operate correctly. We do not use advertising tracking cookies or share browsing data with advertising networks. You may disable cookies in your browser settings; this will not materially affect your ability to use our website.

3. How We Use Your Information

We use the information we collect strictly for the following purposes:

• To respond to your enquiries and consultation requests
• To deliver the advisory or BPO consulting services you have engaged us for
• To send service-related communications (proposals, updates, invoices)
• To process job applications submitted through our Careers page
• To improve our website and understand how visitors engage with our content
• To comply with applicable legal obligations

We do not use your information for automated profiling, targeted advertising, or any purpose beyond what is listed above.

4. How We Share Your Information

CareDesk Consultants LLC does not sell, rent, or trade your private or confidential personal information to any third party. We may share information only in the following circumstances:

• Service Providers: We use Web3Forms to process contact form submissions. Your form data is transmitted through their platform solely to deliver your message to us.
• Legal Compliance: We may disclose information if required to do so by law, court order, or regulatory authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with notice provided to you.
• Public and Non-Confidential Data: CareDesk Consultants LLC reserves the right to use, share, license, or sell information and data that is already publicly available, non-confidential, or not subject to any reasonable expectation of privacy. This includes, but is not limited to, business names, publicly listed company information, publicly available professional profiles, published government contract records, and any other data that is already in the public domain or that you have voluntarily made publicly accessible. We do not consider publicly available information to be "personal data" subject to the protections described in this policy.

We do not sell private personal information (such as your private email address, phone number, or proprietary business details shared in confidence during an engagement) to government agencies, federal bodies, or third-party advertisers.

4.1 What Counts as Non-Confidential / Public Data

For clarity, information we may use or commercially share includes:

• Your business name, industry, and general business type if publicly listed
• Your professional title or role if publicly displayed on LinkedIn, company websites, or other public platforms
• Publicly available GSA Schedule award information and contract records (which are published by the U.S. government)
• Testimonials, case study outcomes, or results you have expressly authorised us to publish
• Any information you have voluntarily shared in public forums, social media, or press releases

If you have questions about whether specific information you have shared with us will be treated as confidential, please contact us at team@caredeskconsultants.com before engaging our services.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact enquiries are generally retained for up to 3 years. Client engagement records may be retained for up to 7 years in accordance with standard business record-keeping requirements. You may request deletion of your data at any time (see Section 7).

6. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website is served over HTTPS. Form data is transmitted using encrypted channels. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Objection: Object to certain uses of your information.
• Portability: Request your data in a structured, machine-readable format.

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us at team@caredeskconsultants.com.

8. Third-Party Links

Our website may contain links to third-party websites (including government websites, partner platforms, or reference resources). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party site you visit.

9. Children's Privacy

Our website and services are directed at businesses and professionals. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: team@caredeskconsultants.com
• Phone: +1 747-221-7353
• Address: CareDesk Consultants LLC, Sherman Oaks, CA 91403, United States